Frequent Questions
How Does the Billing Process Work?
At the Hand and Upper Body Rehabilitation Center we are committed to providing you with the best possible care. If you have medical insurance we will help you receive your maximum allowable benefits. In order to achieve this goal, we need your cooperation and understanding of our billing and payment policies.
- Copayments are due at the time of service.
- If you are responsible for a coinsurance amount with your plan, we will submit your claims to your insurance carrier, and bill your portion to you after your claims have been processed.
- If you are responsible for a deductible we will submit your claims to your insurance carrier, and bill your portion to you after your claims have processed. It is in your best interest to have payment arrangements established with our billing office if you have to meet a substantial deductible.
- Ultimately all charges are the responsibility of the patient. Unpaid claims or claims applied to an insurance out of pocket or deductible must be paid within 45 days.
Not all insurances provide full coverage of therapy or orthotics, and the Hand and Upper Body Rehabilitation Center has no control over the provisions, coverage, or benefits of your plan. We encourage you to verify your benefits by contacting either your insurance company or the employee benefits representative where you work.
If you have no insurance or limited coverage, you will be expected to pay for treatment at the time of service unless other arrangements have been made with our billing department. If the ability to pay is an issue, please speak with our Billing Manager.
The Hand and Upper Body Rehabilitation Center accepts cash, personal checks, MasterCard, Visa and Discover. Term payment arrangements are available.
Frequent Questions:
- What Do Therapists Do?
- What is a Certified Hand Therapist?
- What does a Hand Therapist provide?
- Do you only treat the upper body?
- Is therapy painful?
- Can my therapist provide me with a diagnosis?
- What should I expect on my first visit?
- Do I need a referral or prescription for therapy from a doctor?
- What are your billing and payment policies?
- What are my rights and responsibilities as a patient?
- What is your Privacy Policy? (PDF)
